1. Overview

At MyBelDiClothing, we are committed to providing high-quality Moroccan clothing and ensuring customer satisfaction. Our exchange and refund policy adheres to EU and US regulations. Please read our policy carefully to understand your rights and obligations regarding exchanges and refunds.

2. Eligibility for Exchange and Refund

  • Time Frame: You have 14 days from the date of receipt to request an exchange or refund.
  • Condition: Items must be unused, unworn, and in their original packaging with all tags attached. We reserve the right to refuse a refund or exchange if the items show signs of wear, alteration, or damage.
  • Proof of Purchase: A valid proof of purchase (order number, receipt, or invoice) is required to process any exchange or refund request.

3. Process for Exchanges and Refunds

  • Initiate a Request: Contact our customer service team at (Contact@mybeldiclothing.com) within 14 days of receiving your order to initiate an exchange or refund request.
  • Shipping: If approved, you will be responsible for shipping the item back to us. For exchanges, we will cover the cost of shipping the new item to you.
  • Inspection: Upon receipt, we will inspect the item to ensure it meets the eligibility criteria.
  • Processing: Refunds will be processed within 14 days of receiving the returned item. The refund will be issued to the original payment method used during the purchase. For exchanges, the new item will be shipped within 7 days of receiving the returned item.

4. Non-Returnable Items

  • Custom Orders: Custom or personalized items are not eligible for returns or exchanges unless they arrive damaged or defective.
  • Sale Items: Items purchased on sale or clearance are final sale and cannot be returned or exchanged.

5. Exceptions

  • Damaged or Defective Items: If you receive an item that is damaged or defective, please contact us immediately. We will provide a prepaid return label and arrange for a replacement or refund.

6. Contact Information

For any questions or concerns regarding our exchange and refund policy, please contact us at:

  • Email: Contact@mybeldiclothing.com
  • Phone: +1 (737) 600-0913
  • Address: 1012 MARQUEZ PLACE STE 106-B Santa Fe NM 87505 USA

Thank you for shopping with MyBelDiClothing. We appreciate your business and are dedicated to providing you with the best possible service.